Terms & Conditions

Purchasing from us

This website is owned and operated by LiveWire Pet Supplies Ltd who are completely dedicated to providing you with an excellent quality of service. If you have any suggestions or comments or if you need to contact us, please use our Contact Us page.

Privacy Policy

Please see our Privacy Policy for details of the data we collect from you, how it is processed, how long it is retained, and your rights.

Purchasing From Us

Making a purchase could not be easier. Just browse our online store and add any items that you wish to buy into your shopping basket. After you have finished your selection, click the Checkout button and you will be asked for a few details that we need to be able to complete the order.

We accept Visa, MasterCard, Maestro and PayPal for payment. All items are charged for at time of ordering. Items placed on back order or items made to order are also charged at time of ordering. If you do not wish to pay online, you may send your card information via phone. If you have made a mistake in your order and cannot correct it in the shopping basket, please contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

All prices are subject to alteration without prior notice.

All prices include VAT.

Orders cancelled may incur a charge.

All goods are sold subject to our standard conditions of sale.

Back Orders

If your item is not in stock, we will back order for you. You will always be contacted with the option to cancel your order if you would rather not wait.

Despatch Policy

We aim to hold stocks of all the items for sale on this website and try to send out orders on the day the order is received or the next working day. If the item is not in stock we aim to make and send it within 7–10 working days but we will let you know if for any reason we do not expect to be able to meet that deadline. In all cases, payment is taken at the time of ordering.


The prices on this website include 20% UK VAT (Value Added Tax) which is not payable if your order is being shipped outside the UK or EU and is therefore deducted from the price in those cases. If you wish to make a purchase from outside the UK please contact us for details of delivery costs.

Credit/Debit Card Security

Your credit/debit card details and transaction information are processed using secure pages provided by Sage Pay, and are encrypted using industry standard 256-bit encryption. They are not held in clear text on any website or any of our computer systems. 


All items include a 1 year warranty. This does not include any damage caused by the wearer. No liability is assumed by LiveWire Pet Supplies Ltd for damage or injury to any persons/animals resulting from the use of the products supplied.